FedEx is a world-renowned shipping company, and as such, it’s no wonder that many people rely on them for their shipping needs. But what happens when FedEx customers start complaining? It can be difficult to handle angry customers and even worse when packages start going missing.
In this blog post, we’ll provide some tips on how to keep your FedEx ground route customers happy. By following the tips provided, you’ll be able to avoid any unpleasant situations and ensure that all your shipments arrive on time and in good condition.
Always Arrive on Time
Arriving on time is an essential part of professional relationships and also in your personal life. Failing to do so can damage any relationship, no matter how important it may be. The same goes for your job – once you agree to a specific pickup/delivery date, arriving on time is crucial for your business’s reputation and success.
If there are any delays, be sure to inform your customers as soon as possible. Being on time is a good habit and a critical part of maintaining a positive relationship with others.
Handle Packages with Care
Be sure to handle every single package with care, no matter how big or small it is. Avoid bending or squeezing the package, and if it seems too heavy, resist the temptation to try and lift it yourself. If the package does get damaged in the process, don’t attempt to open it yourself – call the support immediately!
Additionally, make sure to hide the packages properly by placing them somewhere where no one on the streets can easily see them. This will help prevent theft.
In case packages get stolen or damaged, you need parcel insurance coverage to cover the customer’s losses, so get a policy to ensure you don’t end up with a bad review.
Be Professional and Polite
Running a successful business means creating value for your customers. That starts with being professional and polite at all times.
Make sure you have all the information needed before completing a sale and always thank your customers for their business. Also, when possible, offer special deals or coupons to customers to win their loyalty.
Drive with Courtesy
Your whole business stands on driving, and it’s important to drive with courtesy. Train your drivers to take care when it comes to the roads and respect others around them. This includes pedestrians, cyclists, and other drivers.
Make sure to follow traffic regulations and drive safely at all times. When it comes to driving in congested areas, be patient and drive slowly. Show some courtesy by driving slowly in these areas.
Resolve Complaints Quickly
Resolving customer complaints quickly is essential for both parties involved. By doing so, you can prevent disputes from arising and maintain a good customer relationship.
Remember to be assertive when trying to get your point across, and be patient while trying to resolve the complaint. Keep the customer is the king mindset.
Arriving on time, handling packages with care, being polite, and resolving complaints are the key ingredients of the recipe for happy customers.