The Paradiso Insurance team cares about you like you’re family. As the owner of the hometown agency, I couldn’t have it any other way.
We love what we do, but we understand that insurance may be something many people would rather not have to buy. That’s why we have a goal to provide a great and enjoyable insurance experience. While insurance may not top your list of favorite purchases, we believe you can still enjoy the people you’re buying it from!
Our business is built on promises—a 12-point commitment we make to all of our customers and prospects. As a local business owner and life-long resident, I stand behind this promise. When you see my team live out this promise, or if we happen to miss the mark, I want to know. Email me at firstname.lastname@example.org.
The Paradiso Promise
We work for YOU. You are our boss. Our main goal is to make your insurance life as easy as possible.
When you need something, you are our #1 priority. You will have our undivided attention. We will listen to you and learn about your life and property, so we can protect you properly.
We’ll take the time to make sure you understand your options. Insurance can be complicated; when you understand what you’re purchasing and what the product does, you feel more comfortable selecting insurance options with us that fit your business or family needs.
It’s our job to alert you to insurance products you need. We are licensed to educate and properly protect what you have worked hard for. We will listen to you and identify solutions to problems or upcoming needs.
You are not a number to us. We will make you feel important and appreciated. When you purchase insurance from us, you become part of our family and you’ll be treated that way.
You have choices. We will display to you, routinely, exactly why we’re better than your other insurance options, in person and via phone, email and mail.
We will be sincere and direct when we have to deal with any challenges. If we make a mistake, we will own it, alert you and explain exactly how we’ll fix it.
When you call our agency, everyone will be positive. Being positive makes a difference. Even—and especially—if you are not having a good day, we will always do our best to bring positivity to you.
We want to make doing business with us easy. You can get in-person service on Saturday mornings and via our mobile app. If you need an alternate time, ask. We’ll work to accommodate you at night or on weekends.
If your rates go up, we’ll call to review your application and then work to maintain the coverage you need by shopping all of the top carriers in the state, to find you the best value.
We’ll set your expectations on every call. The team will always let you know the next steps and a time frame. If we can’t meet that time frame, we will alert you and reset your expectations.
We want to communicate with you how you want to be communicated with—by email and/or text message. Of course, if there’s something complicated to explain, we’ll always call you to make sure you understand.