Agency Performance Partners (APP) is a consulting and training company that helps independent insurance agencies improve their performance, grow revenue, and operate more efficiently. The company works with agencies to evaluate how their businesses run and identify opportunities to strengthen sales, service, and overall operations.
They provide consulting services that analyze an agency’s workflows, staffing, and processes to uncover inefficiencies and build strategies for improvement. APP also offers training and coaching for producers, account managers, and agency leaders to help teams improve sales skills, client retention, and leadership development.
In addition, the company helps agencies build stronger internal processes by creating standard operating procedures, improving customer experience, and implementing best practices that increase efficiency. Their goal is to help agencies develop stronger teams, create better systems, and build sustainable growth.
Agency Performance Partners was founded in 2014 by Kelly Donahue-Piro and is headquartered in East Greenwich, Rhode Island. The company focuses specifically on helping insurance agencies strengthen operations, grow their businesses, and improve team performance.