Drivers now-a-days are unsatisfied with their insurance companies mainly because of the high costs of premiums. The latest survey from J.D. Power and Asssociates shows a drop in customer satisfaction by 10 points from last year. The survey was measured by these five categories: interaction, policy offerings, billing and payment, auto insurance rates, and claims.
The company to take the top position is Amica Mutual Insurance. The reason for that is the company doesn’t change anything without asking “How will this impact our customers?” and whenever a customer calls, a live person is on the other end to respond rather than a machine.
| Insurer | 1,000-point scale | Insurer | 1,000-point scale |
|---|---|---|---|
|
Amica Mutual |
849 |
Grange |
770 |
|
Erie Insurance |
815 |
Allstate |
768 |
|
Auto-Owners Insurance |
813 |
Travelers |
768 |
|
Shelter |
807 |
Automobile Club Group |
766 |
|
State Farm |
795 |
Safeco |
763 |
|
Geico |
793 |
Esurance |
759 |
|
Liberty Mutual |
785 |
Nationwide |
759 |
|
American Family |
784 |
California State Automobile Association |
758 |
|
Country |
782 |
Farmers |
757 |
|
Alfa Insurance |
781 |
GMAC |
751 |
|
Ameriprise |
779 |
MetLife |
749 |
|
Automobile Club of Southern California |
777 |
Mercury |
747 |
|
Industry average |
777 |
Encompass |
745 |
|
Progressive |
775 |
The Hanover |
744 |
|
Kemper |
771 |
21st Century |
739 |
|
State Auto |
771 |
Commerce |
726 |
|
The Hartford |
771 |
|
|
Source: J.D. Power and Associates
At Paradiso Insurance, we make sure to treat our customers the right way. We do not wait for them to reach out to us but rather we call them to keep them updated on their policies. This is what clients look for in a company and when you take care of your customers, they take care of you and these are the principles of our agency.
If you have any questions on your policy or in general, please feel free to give us a call at 800.660.2991. We’ll be glad to help!